Terms and Conditions

‏Terms and Conditions
‏Terms and rules of using “Arses” online store
‏Dear user, please read the following carefully in order to optimally use the products of “Arses” store.

‏General rules
‏Note that all the principles and procedures of “Arses” store are in accordance with the laws of the Islamic Republic of Iran, the law of electronic commerce and the law of protection of consumer rights, and subsequently the user is also obliged to comply with the laws related to the user. If there are any future changes in the rules, procedures and services of “Arces” store, they will be published and updated on this page, and you agree that your continued use of the site means acceptance of any change is

‏Definition of customer or user
‏A customer or a user is a person who places an order from “Arses” store products with his/her user information entered in the registration form. Also, since “Arces” store is an online website, according to the e-commerce law, a customer or consumer is any person who buys goods or services for purposes other than business or professional occupation.

‏Electronic communications
‏When you use the services of “Arses” store, place your online order or purchase, or send an email to “Arses” store, these communications are done electronically and If your request complies with all the principles and procedures, you agree that “Arces” store will respond to your request electronically (via e-mail, text message service and other electronic services).

‏Also, the e-mail address and telephone numbers that the customer registers in his profile are the only official e-mail addresses and telephone numbers approved by the customer, and all the company’s correspondence and responses are made through them.

‏Privacy policies
‏”Arses” store respects and protects the private information of people who use the site’s services and undertakes to defend your privacy to the best of its ability, and in this regard, the technology required for everything To make your use of the site safer and more secure.

‏Registering, processing and sending orders
‏ • Working day means Saturday to Thursday every week, excluding public holidays in Iran, and all orders placed during working days and the first day after the holiday are processed. “Arses” store allows its customers to place orders 7 days a week and 24 hours a day.

‏ • All the orders registered on the “Arces” store website are placed in the processing queue by sending the order code via SMS and the invoice via e-mail.

‏ “Arses” store always takes utmost care and effort in sending and delivering all registered orders. Despite this, if the stock of a product in the “Arses” store ends, even after the customer places an order, the “Arses” store reserves the right to cancel the order or refund the order amount, or the customer may It can replace the finished product with another product.

‏ • In case of a problem in the final processing of the shopping cart, such as running out of stock or customer cancellation, the amount paid will be credited to the customer’s account within 24 to 48 working hours.

‏- Due to the offline purchase of dear customers and buyers, the sales officials of “Arses” have placed high quality photos of the products at various angles on the site, so that they can be seen by the buyer before the final order. Confirmation of the specifications of the purchased product is before the final delivery of the product to the buyer and after the payment, which is confirmation of the specifications of the product, and the buyer will not have any claims about the ordered products.

‏Dear customers and buyers, if they want to cancel or change the order, they should inform the “Arces” sales representatives (phone numbers listed on the contact page) before the product is shipped. Due to the nature of the products, it will not be possible to cancel the order or change the product after sending. Any change of product or cancellation of the order, if it is after packaging and delivery of the product to the post, the shipping and packaging costs will be borne by the customer. Also, the customer must pack the product properly and safely and return it to the store. In case of incorrect packaging, in order to return the product to “Arses” and as a result damage to the product, the customer is responsible for the damage. In addition, the cost of returning this type of goods to “Arses” will be borne by the customer.

‏Damage during shipping
‏”Arses” store always tries its best to ensure that all orders reach its customers all over the country safely and without damage. Due to the safe and standard packaging of all consignments, delivery to any of the reliable transport companies chosen by the user and the declaration of the shipment bill of lading (inserted in the shopping cart and notified through the SMS service) means that the occurrence of any Any accident during shipping and delivery is the responsibility of the shipping company, and “Arces” store will compensate the damage only if the shipping company approves the order and in order to facilitate follow-up. Damages caused by transportation must be reported to the after-sales service of “Arces” store within 24 working hours after the delivery of the order, and the damaged goods must be sent to the after-sales service along with the official meeting report of the shipping company and all accessories and invoices. To be sent from the sale of “Arses” store.

‏Pricing policy
‏The pricing policy in “Arses” store is based on the principles of customer orientation and respect for consumer rights. The prices offered for the goods in “Arces” store are wholesale prices, which are often approved by the manufacturer of that product.

‏It is hoped that you, dear users, will make the best purchase from this collection.

‏Cancel the order
‏If the customer after placing the order; If he wants to cancel his order before packing and shipping, he should immediately contact the site’s support unit through the support phones or express his request in writing through the store’s WhatsApp support.

‏If the customer requests to cancel the order after sending the goods, he should not pick up the parcel from the post office agent and return it to the origin. In this case, the warehouse unit of the store, after delivering the return shipment and confirming the authenticity and health of the goods, after deducting the amount of packaging and shipping, will deposit the amount paid by the customer for the goods to the account or card of the buyer.

‏User commitment
‏- Following the previous paragraphs and the explanations that were given to the buyer in order to fully understand the rules and regulations of the site, he informs that all things are done online through the site, Telegram, Instagram, other networks and virtual spaces; SMS or verbally and based on the laws and public systems of the country and the principle of freedom of contract (Article 10 of the Civil Code), the product purchase contract is concluded in our media, and the customer is fully and completely satisfied and without the right to object in any An authority concludes this contract and there will be no warranty for the products, and the buyer has accepted the sales rules and regulations on the “Arces” website.
‏”The buyer undertakes to purchase the product by carefully reading these items on the “Arces” site. Product order and payment transaction in any form (card to card, in-person purchase, online deposit and other methods), by the buyer, constitutes approval and acceptance of these rules.